Customer Policy

We at FenderSTS aim to be the most reliable and straightforward partner for STS operations. Our customer policy sets clear service standards so you know what to expect at every step. We serve our clients with speed and clarity by applying the following Customer Policy for our Trusted STS Service:

Standards

✅ Quotes within hours.
✅ Written confirmations.
✅ Live updates during jobs.
✅ Reports within 24 hours.

Responsiveness & Communication

We acknowledge enquiries quickly and share a plan, timeline and pricing. During the job, we provide live updates at key milestones and communicate any changes with options and impacts.

Transparency & Pricing

Quotes are clear and comprehensive with no hidden extras. We document what is included and any assumptions or exclusions.

Documentation & Reporting

Customers receive certificates, logs and a concise close‑out report with relevant photos. We keep records for traceability.

Feedback & Improvement

We actively seek feedback and act on it to improve our services. If an issue arises, we address it promptly and professionally.

Confidentiality & Ethics

We treat customer information confidentially and act with integrity in every engagement.